As you may be aware by now, Maersk’s computer operating systems have been completely shut down by a cyber ransomware virus known as Petya. HMM systems were not affected by this cyber-attack and our vessels and services are operating normally without any issues.
HMM understands there are many questions being raised and we are here to help provide answers to those frequently asked questions regarding both US Import and Export shipments.
HMM IMPORT FAQ
Question: Are the affected terminals extending the Last Free Day (Demurrage)?
Answer: Yes, currently AMPT Elizabeth, NJ will extend the LFD by three (3) days.
Q: Will Hyundai extend the Equipment Detention free time (Per Diem)?
A: Yes, Hyundai Senior Management will be working to have the Equipment detention free time extended to cover the ongoing issues being experienced at the terminals affected by the Petya Ransomware.
Q: How is this affecting the Customs Clearance of Import shipments?
A: At this time, U.S. Customs is not affected by the virus and is operating as usual. Hyundai is not affected by the virus and is able to transmit all vessel B/L manifests to U.S. Customs in accordance with the U.S. 24 Hour rule.
Q: How is my import cargo aboard Maersk vessels being affected?
A: Maersk was granted a temporary waiver by U.S. Customs to permit their vessels entry into U.S. Ports without pre-filing.
**NOTE** On Wednesday, June 28th at 19:00, AMPT New York began discharging cargo from the Maersk Sheerness v.721E. Cargo availability thru AMPT gate is still being determined and will be confirmed on Thursday, June 29, 2017.
Q: Are vessels currently being diverted?
A: Likely diversions will occur with the affect ports, therefore once revised sailing schedules and port networks have been confirmed, HMM will advise our customers accordingly.
Q: When will terminal gates be open again?
A: This is still an ongoing situation and the affected terminal systems have not returned to normal operations. We will continue to monitor and further notice will be released when the situation has been cleared.
HMM EXPORT FAQ
Q: Will I be able to return my loaded container?
A: If returning to a Maersk operated terminal (AMPT) in New York or Los Angeles, unfortunately that will not be possible at this time. These terminals are closed and are not accepting any new cargo returns until systems can be fully restored.
Q: Will the Petya cyber-attack affect bookings on Hyundai vessels?
A: Not at all, Hyundai has not been infected and our services and vessels are operating as normal without any issues.
Q: How will rail cargo be affected?
A: There have been no reports of any impact with rail cargo at this time, except for those containers going into the New York and Los Angeles APMT terminals. Until these terminal systems are restored and operational, the rail cargos into these terminals will not be moved from the rail yards.
*NOTE: Rail service into CUT Terminal will be delayed as CUT and APMT share the same rail service.
Q: Can I shift my cargo to a Hyundai vessel?
A: Yes. Cargo can be shifted to a Hyundai operated vessel on the U.S. West Coast as long as the container is not already in transit to APM or CUT terminals via a rail service. For containers currently in route to APM or CUT via the rail, we are working directly with those railroads to attempt to reroute the trains.
Q: Can I get a late gate for my cargo?
A: No, unfortunately at this time late gate requests are not being accepted due to the uncertainly of how long the impact will be on these terminal operations.
*Maersk Sheerness v726W (NYC/AW2) cargo that was previously approved for late gate and not already in-gated has been rolled to the following vessel.
*MSC Lauren v727S (LAX/PS3) cargo that was previously approved for late gate is still being determined if an alternate vessel is necessary at this time. Once a decision has been made, we will advise those affected of our action plan.
Q: Will I be billed Equipment Detention (Per Diem) for containers that are out and loaded?
A: Due to the unfortunate disruption, HMM will allow for addition Detention free time.
Q: Will I be billed for Terminal Demurrage (Storage) for containers on dock?
A: APM Terminals in New York and Los Angeles have agreed to allow additional free time due to this adverse situation.
Q: Can I receive DG approval on a Maersk vessel?
A: At this time, all Dangerous Good (DG) approvals have been suspended for cargo on Maersk vessels. HMM and MSC vessels are still processing DG requests and are able to obtain DG approvals.
Q: Will Hyundai pay for dry runs if trucker was rejected at the gate?
A: Unfortunately no. Hyundai will not be held responsible for any dry run expenses incurred due to the terminal closures caused by this Petya Cyber Attack.